Change8
Error1 reports

Fix FileRetrievalError

in Payload CMS

Solution

FileRetrievalError usually arises when Payload CMS can't access uploaded files due to incorrect `serverURL` or `staticDir` configurations. Ensure `serverURL` in your payload.config.ts is a fully qualified domain with protocol (http/https) and that it matches how your server is accessed, and verify `staticDir` points to the correct asset directory. Double-check file system permissions to allow Payload CMS read access of the asset directory.

Related Issues

Real GitHub issues where developers encountered this error:

Timeline

First reported:Dec 16, 2025
Last reported:Dec 16, 2025

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